We're here when you need us.
Whether it's a quick question or a system down emergency, here's the fastest way to reach the right person.
Submit a Ticket
The fastest way to reach our help desk for non-urgent issues.
Call Our 24/7 Line
(724) 374-3223 — for system-down emergencies, any time.
Email Support
info@koveralink.com — typical reply within one business hour.
Frequently Asked Questions
Anything that stops your team from working — network outages, ransomware, or a critical system down. Call our 24/7 line for these.
Managed IT clients see an average first response under 15 minutes during business hours, and our emergency line is answered 24/7.
Our help desk and emergency line are for active clients. If you're not yet a client, reach out through Contact and we'll get you set up.
Yes — most clients work with the same dedicated engineer for every ticket once onboarded.
Ticket status and history are available in your client portal, or just reply to your ticket email thread.